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8:00 a.m. - 12:00 midnight ET, Saturday and Sunday
Voice: 800-889-3358 (in the U.S. and Canada)
+1-734-761-4700 ext. 2513 (outside the U.S. and Canada)
Fax: +1-734-662-4554
Email: tsupport@proquest.com

When you report a problem, please be prepared to provide as much of the information below as possible:

1. The time the problem occurred
2. The type and version of browser you are using
3. The IP range from which you access HeritageQuest Online
4. The sequence of actions that led up to the occurrence of the problem
5. If the problem is related to a specific image, please provide the bibliographic information for the work.

Providing this information will help us to resolve the problem quickly and efficiently.