This page lists Frequently Asked Questions for HeritageQuest®  Online. To view the answer details, click the question.

If you need assistance with HeritageQuest Microfilm products, please click here. 

What are the browser requirements for HeritageQuest® Online?

What are the plugins required for HeritageQuest® Online?

Where can I find more information about the Census images, indexes, schedules and forms?

How do I connect to HeritageQuest® Online?

I am getting an error when I am trying to get HeritageQuest® Online data from Genealogy.com®, can you help?

I downloaded AOL 9.0 and now I can't access HeritageQuest Online®? What do I do?

I have security/firewall software installed on my computer. How do I disable my Windows firewall in order to access HeritageQuest Online?

Why am I getting a Browser Incompatibility message when I try to log in?

Why do I get a login prompt when I attempt to Search Persi? I can Search Census, and I can Search Books.

Why do I get an error saying Authentication Failed or Login Required when trying to access HeritageQuest® Online from home?

Can I subscribe to HeritageQuest® Online as an Individual?

What is HeritageQuest® Online?

How do I print out a page?

Can I save my search results to my hard drive or to a disk?

How can I save my search results for future reference?

How do I enter names in Search Books?

How do I enter place names in Search Books?

The book I found has 17 chapters! How do I find the right page?

The books I retrieved seem to contain only one of the two words I searched for. Why?

Which Search Books option should I choose?

I can't find the Census image I am looking for, do you have it?

Can you walk me through how to search? When do I search census and when do I search books?

How can I search for variations on a search term?

How do I navigate through the site? Where do I begin?

How do I rerun a search I did a little while ago?

How do I use Boolean operators or other operators to be more specific in my searches?

What names are captured in the census index?

Where can I find information on how to use search and print for HeritageQuest® Online? (Getting started)

Who do I contact with suggestions, complaints, census errors, image linking errors, or other forms of feedback regarding HeritageQuest® Online?

Why am I getting the error message Only accessible from your affiliate library when trying to access the 1900 census?

From Search Books, all I can see is the author's name and the title of the document. Where's the rest of the information?

How can I view the page image of the books I've found?

My books search has retrieved too many records. How can I narrow them down?

Are there blank census forms available that I can use to take notes?

How can I view the page image of the books or census records I've found?

In my Census image, I can't read the handwriting. Is there any way to make it clearer?

My Search Census results say that there are over 300 records within one year! How do I find the information that I need?

What are the columns on the census sheet? I can't read the scanned images. What can I do?

How can I move to other records in the Results List?

How Do I Customize my Search Results?

How do I view records that are listed after number 10?

I can't read any of the text on the page image. How can I make the text bigger?

No results were returned. Why?

What are the checkbox and notebook icon next to each of my results for?

What order is the Results List sorted in?

Is there another program I can use to view the page images?

The name I searched for is not on the Census Page.

Why can't I download a whole Book?